Another Excerpt from Work the System

I describe my five person management staff as “relentless and ruthless” in applying the Work The System’s written procedural strategy. They assertively search for system inefficiencies and then revel in devising working procedures (i.e. documented procedures) for making those systems permanently efficient.

Systems, systems, systems!

It all adds up to supreme satisfaction for the staff, superb quality for the customer and terrific profits for my partner and me. Tangible evidence of our efficiency: In our TSR quality statistics for last year, we averaged one client-reported error for every 8,700 messages processed. Our service rates? They are double those of our competitors. Our customers? They are rock-solid happy with the price-per-value arrangement as illustrated by our average client tenure which exceeds 7 years.

And for you and your small business, whatever it is? Just attain the systems perspective epiphany, wallow in it for a week or so, and then buckle down to start the documentation. You will instantly be in select company; way out in front of 98% of your competitors.

For your personal life? No need to write down procedures: that’s sill, but moment-to-moment you can adjust the recurring systems of your day in the same way they would be documented for a business. It’s the system-thinking that matters.