Inside a Telephone Answering Service

Another Book Excerpt

How You Will Be

It is the most satisfying thing, to be able to have control; to determine your own destiny, to have things make sense. Understand that when the truth of the Work the System viewpoint is grasped for the first time, it’s visceral. And, once you get the hang of working your systems it will be impossible for you to want to return to the old ways. You’ll be tenacious about this new direction simply because the results of your efforts will come fast and strong.

Here it is: Once the Work the system methodology becomes internal, your day will never be the same. No more waking up anxious in the morning, your head full of encroaching worries.  During the day, no more long, long hours spent killing fires; no more evenings spent exhausted with no hope of relief for tomorrow.

Instead, at the end of each day you will look back and see that you have spent the majority of your time on a few one-time, creative tasks. It will have been an unstressed, relaxed day that provided extra time to do the things you preferred to do.  You will feel satisfaction that the day’s accomplishment was yet another solid chunk of advancement toward even more freedom and prosperity. You will feel that there is no need to wait for the “big break” because the big break is already being built piece by piece. You will have been in control of your day and you will know that you are building your own destiny in a solid and honorable way.

Bsiness owner or not,  it's my bet that there was a time when you envisioned making more money than you would need to survive and that you would have extra time for yourself and for the people you care about. You would have more freedom. How has that worked out for you so far? Would I be wrong to guess is that your day is inundated with too many details and it’s too hectic; not offering much opportunity to relax and feel some peace? Also, could it be that there always seems to be just enough money.

Seven years ago, after fifteen years in the telephone answering service industry, my small company provided me a just-getting-by income. To make this income, I was working 100 hours a week. My body was a wreck,  my mind was awash in fire-killing and I had zero social life.

After those fifteen years, it took me five more years to develop and then apply the Work the system methodology.

The book will be published in August.

More from the Book

Invest, Don’t Spend

Business or personal, this book is about examining your business and your life from a new perspective and then making simple adjustments in accordance to that new perspective.

My business, Centratel, is a thirty employee, high-tech telephone answering service. The nature of the telephone answering service business, with its myriad of simultaneously interacting systems, both human and otherwise, makes it a perfect platform for explaining the Work the system  methodology. It doesn’t matter what your business is, or even if you don’t operate a business. What I have done with my life, you can do with yours.

Is there some hard work to do? Of course, but if you’re working hard anyway – and spinning your wheels at that – then what’s the difference?  With Work the system methodology, instead of spending your time doing the work of your business, you will be investing your time refining your work systems. This systems-refining tends to be one-time, creative and profoundly satisfying engineering work. In fact, when you find yourself doing the same task more than once, you will instinctively divine a systems solution that will automate the process so you don’t have to work through the same process over and over again. You will spend your time managing your systems. You won’t be a worker anymore.

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