President's Message, from Centratel Web Site

This is a message from our website.

If you are seriously researching answering services, and take the time to thoroughly investigate this website, it’s my guess you will decide to contact us directly for more information. If you are currently a Centratel customer, read further to better understand the very tangible reasons why your Centratel service quality is superb.

As you investigate, you will find that my personal approach in this website is simple but thorough; straight-forward and with minimal hype. Every word on this site was written personally by me. This business is “what I do” and I approach it with passion. Centratel has a 20-year history of consistent, solid growth (100% in the past two years; 3,000% in the past twenty years...) and, like me, my staff approaches our prime objective seriously, personally and with tremendous pride. We consider ourselves the highest quality answering service in the United States. Service rates reflect that quality and our customer retention and satisfaction show they understand that “you get what you pay for.” Following are a few reasons why Centratel is unique in the answering service industry, an industry not known for uniqueness.

Unlike most telephone answering services, Centratel limits service to a small and specific group of businesses and professions. Focused and knowledgeable, we’re expert in certain specific categories of business. If your business is among those in which we specialize, we’ll fit seamlessly fit into your operation, providing no-nonsense, high quality answering service that precisely meets your needs. Be careful of answering services who cater to all-comers...

It’s simple: In processing your incoming calls, the Telephone Service Representatives determine the quality of service to your callers and to you and your staff. Centratel’s long-term TSR staff is career-oriented with wages and benefits higher than 98% of answering services nationwide. With steadfast attention to monitoring call quality and evaluation, TSR compensation is based on actual individual and team performance. As you research, consider what really determines the quality of an answering service: the people who take and process the calls.

Our Telecom equipment is 100% digital. Top-of-the-line telecom systems offer your business or profession the ultimate in technical efficiency and reliability. It’s not the reason for high quality answering service, but without it high quality answering service can’t happen.

Unlike the vast majority of answering services, Centratel has a staff of Customer Service Representatives, one of whom will routinely contact you to update your account and to insure your service is running smoothly. Your CSR is instantly available to you via telephone or Email if you have questions or concerns. Yes, Centratel’s quality control and customer service administrative staff is “top-heavy” compared with competitors. It’s another mandatory investment: There is no other way to provide unmatched levels of customer service, quality monitoring and training.

This website is extensive and is designed to be much more than a marketing tool. It’s concise and thorough, just like the high quality answering services we provide to nearly eight hundred clients nationwide, 24/7/365. Please take a moment to review our FAQs and our Resources page. I think you will also find About the Industry of interest, too.

-sam carpenter, 5/29/05